PRIVACY POLICY

Effective Date: 17 July 2025

In short (plain-English summary):

Donna Vercoe Design collects your personal information (like name, email, and address) so we can provide interior design services to you — from concept to completion. We also use this info for admin and occasional email updates. We don’t sell your data. We may share it with contractors, suppliers, and delivery teams if it’s needed for your project. Your info is stored securely, and you can contact us at any time to access or update it.


Full Privacy Policy

Donna Vercoe Design is committed to providing quality services and protecting your privacy. This policy outlines how we collect, use, disclose, store, and secure your personal information, in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

A copy of the APPs can be obtained from the Office of the Australian Information Commissioner: www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. This may include your:

  • Name

  • Address

  • Email address

  • Phone number

  • Project-related information (e.g. floorplans, images, preferences)

We collect your Personal Information when you:

  • Contact us via email, phone, SMS, or the website contact form

  • Meet with us in person

  • Subscribe to our mailing list

  • Provide information necessary to complete your interior design project

We collect this information to:

  • Provide and deliver our interior design and decoration services

  • Coordinate with suppliers, trades, and delivery teams

  • Communicate with you throughout your project

  • Send newsletters or updates (if you’ve opted in)

You can unsubscribe from marketing emails at any time by using the link provided in the email or contacting us directly in writing.

Sensitive Information

We don’t intentionally collect sensitive personal information (e.g. health or religious information). If such information arises during a project, it will only be used:

  • For the purpose for which it was provided

  • With your consent

  • Or where required by law

Use of Cookies and Analytics

We use Google Analytics and Squarespace Analytics to help understand website traffic and improve our services. These tools may use cookies, which you can disable in your browser settings.

Third Parties

Where reasonable, we collect your information directly from you. However, in some cases, it may come via referrals, suppliers, or partners (e.g. if a contractor refers you or we’re working collaboratively on a project). We take reasonable steps to let you know if this happens.

Sharing Your Information

We may share your Personal Information with third parties in these circumstances:

  • To coordinate orders, deliveries, or services related to your project

  • Where you’ve given consent

  • Where required or authorised by law

These third parties include:

  • Furniture and product suppliers

  • Contractors or trades

  • Freight and delivery services

Storage and Security of Your Information

Your information is stored securely and protected from misuse, loss, and unauthorised access. Data may be stored in cloud services, email systems, and digital or physical files.

We retain client information indefinitely to help with reordering, warranties, or future work. If requested, we can remove or de-identify your data unless legally required to keep it.

Access and Correction

You may request access to your Personal Information or ask for it to be corrected. Please email us, and we’ll respond within a reasonable time.

We may ask for proof of identity before releasing information. There is no fee to access your information, but we may charge an administrative fee for copying or preparing large amounts of material.

Keeping Your Information Up to Date

We aim to keep your information accurate and current. Please let us know if anything changes so we can update our records.

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact:

Donna Vercoe Design
Email: info@donnavercoe.com
Website: https://www.donnavercoe.com